FAQ's

Getting started with your Remote Backup is easy; all you have to do is let us know how techie you are!

If you are moderately familiar with your computer system and how it works, you may want to tackle the installation and configuration for  the RBS (Remote Backup Service) software on your own. We provide you with step-by-step instructions and you can always ask for help if you get into a pinch. Give this a try, you have nothing to lose!

But, never fear for those of you who don't know the difference between a floppy drive and a hard drive, we will help you through the process. Our step-by-step instructions, along with a technician going through the process with you ensures that all you need to know is where your computer is at.

System Requirements
RBS Requirements
Windows®
Windows® 98,
Windows NT® 4.0 with SP6, Windows Me, Windows 2000 or Windows XP
RBS Requirements
Pentium® II, 200 MHz or greater
RBS Requirements
64 MB RAM
RBS Requirements
128 MB RAM recommended
(required for Windows XP)
RBS Requirements
200 MB hard disk space
RBS Requirements
800 x 600 screen resolution
RBS Requirements
CD-ROM drive
RBS Requirements
Mouse
RBS Requirements
Dial-up, DSL, cable or any always on Internet connection.
Getting started with your Remote Backup is easy; all you have to do is let us know how techie you are!

If you are moderately familiar with your computer system and how it works, you may want to tackle the installation and yourself.

TECHIE

Step 1:
Access to your tool box. Email Mr. Spock, our Chief Remote Backup Technician. Mr. Spock  has several Microsoft Certifications and has been in the industry since 1987, I am sure you will get along with him just fine! Mr. Spock will send you the username and password as access to the Client Tool Box.

Step 2:
With access to all the tools at your fingertips, you will not have a problem downloading the software, registering it and configuring it. The Instructions are a step-by-step guide, the Online Manual is an in-depth look at the software, and The Advisor will help you with planning and setup of your backup. You will also find other programs in the Client Tool Box that may help you.

Step 3:
Pass it on! This system just makes sense, so we ask that you tell others. Step 3 will be the easiest step of all; you won't want to keep this a secret! We do almost no advertising, we rely on our satisfied customers to pass the word and if a new client mentions your name, you get a FREE month of backup!

 

NON-TECHIE

Need a little help? We are there for you! Now, it really isn't very complicated but we would never leave you all alone if you need us – so here are three easy steps to get you started!

Step 1:
Access to your tool box. Email Betty Basic, head of our Customer Service Department. Betty Basic has several Microsoft Certifications and has been in the industry since 1990, but she does not speak “tech” she speaks your language! Betty Basic will send you the username and password as access to the Client Tool Box.

Step 2:
Don't let the Tool Box Area intimidate you, Betty Basic will guide you through the download, registration and configuration of the software at a time that is most convenient for you. You have a choice, you can start looking at the tools before you set up an appointment with Betty Basic to guide you through, or you can just email Betty Basic with a convenient hour for her to call you. The Instructions are a step-by-step guide, while the Online Manual is an in-depth look at the software, and The Advisor will help you with planning and setup of your backup. You will also find other programs in the Client Tool Box that may help you.

Step 3:
Pass it on! This system just makes sense, so we ask that you tell others. Step 3 will be the easiest step of all; you won't want to keep this a secret! We do almost no advertising, we rely on our satisfied customers to pass the word and if a new client mentions your name, you get a FREE month of backup!

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